Microsoft Teams Integration

The integration features available with Microsoft Teams include:

• Search and Call Teams Adaptor
• Show, Add, Pop CRM contact for incoming call
• Open Microsoft Teams chat from Presence window
• Show Teams avatar image in Presence window
• Show co-worker Teams Availability status in Presence window
• Publish "In a call" state to Microsoft Teams
• Smart Busy for Microsoft Teams busy/DND/meeting state

 

Search and Call (Teams Adaptor app)

The Search and Call app for Microsoft Teams can be installed and used by any One Integrate Cara user.

Once installed, the Search and Call app will offer the One Integrate Cara Address Book search functionality from within Teams, and allow users to click to dial from within Teams.

NOTE: The One Integrate Cara software must be active and connected to use the Teams Search and Call app.

Enter a contact name to find and click "Search"

Matching entries are found from the telephone system User directory and integrated address book:

Click on the number to dial.

Show, Add, Pop CRM contact for incoming call

When the Microsoft Teams user receives an incoming call via their Telephone system direct routing service, One Integrate Cara users can view contact information for any matching entries from any integrated address books. This contact information will be within either the Preview Window or the Call Toolbar notification window.

 

Open Microsoft Teams chat from Presence window

One Integrate Cara TEAM and UNITE users can open a Teams chat conversation from within the One Integrate Cara Presence window, using the slide out menu that appears when hovering over a contact icon.

(the conversation takes place within Microsoft Teams)

 

Show Teams avatar image in Presence window

For One Integrate Cara TEAM and UNITE users, co-worker avatar images are displayed against each User's contact icon within the One Integrate Cara Presence window.

 

Show co-worker Teams Availability status in Presence window

Presence with Teams Availability

For One Integrate Cara TEAM and UNITE users, co-worker availability is displayed as a combination of Telephone system extension status and Microsoft Teams user Availability status, indicated by a mixture of icon colour and status text:

*"Out of Office" state is a beta Microsoft Graph API feature and will only be available if enabled in your access code.

NOTE: An active call via the Telephone system extension will take precedence over Teams Availability status

 

Publish "In a call" state to Microsoft Teams

This function enables One Integrate Cara to change the Teams availability status to "In a call" when the user is on an active telephone call through the Telephone system.

Note: user presence changes in Microsoft Teams client can sometimes take a few minutes to update since the Teams client uses poll mode to refresh the Availability status from other sources.

"In a call" status within Microsoft Teams

"In a call" status within Microsoft Outlook

 

Smart Busy for Microsoft Teams busy/DND/meeting state

When the One Integrate Cara user is in either a Zoom meeting or GoToMeeting the Telephone system extension "Forwarding always" setting is enabled to redirect incoming calls to the configured telephone number, e.g. a group or voicemail

When the One Integrate Cara user is in a Microsoft Teams meeting or is Busy or set to "Do Not Disturb" the Telephone system extension "Forwarding always" setting is enabled to redirect incoming calls to the configured telephone number.