Operating Modes
One Integrate Cara can operate in either of two modes: Tray menu mode or AppBar mode.
The features and functions are almost identical with only slight differences between the two modes.
The mode is user-configurable via Configuration > Interface > AppBar mode after login.
The default is Tray menu mode (AppBar position set to "none").
Tray Menu
In the default Tray menu mode, One Integrate Cara runs as a system tray program, displayed as a coloured circle icon.
The icon colour represents the current user status: e.g. green for ready or available status.
To open the Tray menu to access tools and settings, right-click the One Integrate Cara icon in the system tray.
Icon Definitions:
Home:Return to main Tray mode menu
Recent Calls:Summarised call history
Preferred Device:Select the preferred device used to make and receive calls
Call Centre: If enabled, Telephone system Call Center tools
Help:Search and open relevant topics in online help
Exit:Change password, Log out or Exit One Integrate Cara
To keep the One Integrate Cara tray icon visible, drag and drop the icon to the taskbar:
Related topic: Configuration.
Related topic: Presence.
Related topic: Address Book.
Related topic: Call History.
Related topic: Call Settings.
Related topic: Call Toolbar.
AppBar
If preferred, One Integrate Cara can operate as a native, docked Windows tool bar called "Appbar" mode.
To enable Appbar mode, right-click on the One Integrate Cara system tray icon and select Configuration.
Note:The One Integrate Cara system tray icon will no longer be presented but the icon showing user status is instead displayed at the top of the AppBar.
Under the "Interface" configuration page, select from the drop down list the desired position for the AppBar, left or right of screen and then "Save" settings. Selecting "None" will return to Tray mode.
The AppBar is displayed, docked to the side of the Windows desktop.
The features and functions of AppBar mode are similar, but not identical, to Tray menu mode:
Status Indicator: represents the current user status: e.g. green for ready/available
Search: Address book search - enter characters to search by name
Presence: Co-workers User list generated from the telephone system
Calls: Call History, Free-type dial entry bar and Preferred Device selection
Call Settings: Telephone system user telephony settings - DND, Forwarding etc
Call Centre: If enabled, Telephone system Call Center tools
Call Toolbar:Dockable call control toolbar with optional Call Centre functions
Help:Search and open relevant topics in online help
Configuration:One Integrate Cara client configuration settings
Exit:Change password, Log out or Exit One Integrate Cara
Related topic: Configuration.
Related topic: Presence.
Related topic: Address Book.
Related topic: Call History.
Related topic: Call Settings.
Related topic: Call Toolbar.
Icon Status Indicator
In either Tray menu mode or AppBar mode, the One Integrate Cara icon colour displayed represents the status of your user extension combined with your Microsoft Teams availability, if Microsoft Teams integration is enabled and active:
Green: User is ready/available
Red: User is busy (flashing indicates ringing)
Amber: User is away (flashing indicates current call on hold)
No Entry sign: User is set to Do Not Disturb
Report this page