Phone window

When the Phone window is open, you can simply start typing a telephone number on your keyboard. One Integrate CE will understand that you want to make a call and enable the Make Call action button.

The Phone window allows you to interact with the current call in a number of ways.

When a call is ringing, you can answer the call by clicking the "Answer" button.

 

It is also common to use this screen to perform a transfer of the current call to another extension or user. To do this you must be connected to the call (as opposed to it being on hold or ringing). To transfer a call you do NOT press the Hold button - it has a different purpose (more about this later). Instead you either press the Consult button or the Transfer button.

   

You choose the button according to whether you want to speak to the other person (Consult) or not (Transfer).

You can also put calls on hold.

Depending on your telephone system configuration, this means that the other person should hear music. When you are ready to talk to the caller again, use the Unhold button.

Remember, the Hold button is not for transferring calls. It is purely to pause the call. If you want to transfer a call that is on hold, then first you will have to take the call off hold first.

When you are done talking, click the Hangup button to terminate the call.

Contact information

The name and telephone number of the remote person.

Actions

Use these buttons to interact with the current call and contact.

Call information

Other information about the current call.